Privacy policy
Last Updated: December 25, 2024
At Ashraqat Haddah (the "Site," "we," "us," or "our"), we prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make purchases, or contact us regarding our services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the "Last Updated" date revised accordingly.
What Information We Collect
We collect your personal information in the following ways:
1. Information You Provide
- Contact Details: Name, email address, phone number, and mailing address.
- Order Information: Billing/shipping addresses, payment details, and order history.
- Account Details: Username, password, and account preferences.
- Support Inquiries: Any information provided when you contact us.
2. Automatically Collected Information
We gather certain data automatically, such as:
- Device Information: Browser type, IP address, and operating system.
- Usage Data: Pages visited, time spent on the site, and actions performed.
3. Third-Party Information
We may receive information from:
- Payment Processors: For secure payment transactions.
- Shipping Providers: To ensure timely delivery of orders.
- Analytics Services: To improve user experience and site performance.
How We Use Your Information
Your personal information is used to:
- Provide Services: Process orders, deliver products, and manage your account.
- Customer Support: Respond to inquiries and handle returns or issues.
- Marketing: Share updates, promotions, or special offers (with your consent).
- Security: Detect and prevent fraud or unauthorized access.
- Legal Compliance: Fulfill legal and regulatory obligations.
Cookies and Tracking Technologies
We use cookies to improve your experience, track site performance, and analyze user behavior. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
How We Share Your Information
We may share your data with:
- Service Providers: Payment gateways, shipping partners, and IT support.
- Marketing Partners: To help promote our Services.
- Legal Authorities: When required by law.
Note: We do not sell your sensitive personal information without your explicit consent.
Data Protection
We implement industry-standard security measures to protect your data. While we strive for strong protection, no system is 100% secure. Please avoid sharing sensitive information via unsecured channels.
Data Retention
Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Your Rights
As a user, you may have the right to:
- Access: Request a copy of your personal information.
- Correct: Update inaccurate details.
- Delete: Request data deletion, subject to legal requirements.
- Withdraw Consent: Revoke consent for marketing communications.
To exercise these rights, contact us at Hello@ashraqat.com.
Children’s Privacy
Our Services are not intended for children under 13. If you believe a child has provided personal data, please contact us to remove it.
International Data Transfers
Your information may be processed outside Saudi Arabia. We ensure compliance with applicable protection standards for international transfers.
Contact Us
If you have any questions about this Privacy Policy, please reach out:
- Email: Hello@ashraqat.com
We’re committed to safeguarding your privacy!
