Refund policy

• Return Window: You have 3 days from the date of receiving your item to request a return.
• Eligibility Criteria:
  • Items must be unused and in their original packaging.
  • Proof of purchase (receipt or invoice) is required.
• How to initiate a return:
  1. Contact us at Hello@ashraqat.com to initiate return
• Important Note: Items sent back without prior approval will not be accepted.

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Damages and Defective Items

• Inspect your order upon delivery.
• Report damaged, defective, or incorrect items immediately by contacting us at Hello@ashraqat.com.
• We’ll resolve the issue promptly to ensure your satisfaction.

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Exceptions

• The following items cannot be returned:
  • Custom or personalized products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

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Exchanges

• The fastest way to get a replacement is to place a new order after your return is approved.

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Refund Policy

• Approval Process:
  • Once we receive your return, we’ll inspect it and notify you of the refund decision.
• Refund Timeline:
  • Approved refunds will be processed within 10 business days to the original payment method.
  • If more than 15 business days have passed since approval and you haven’t received your refund, contact us at Hello@ashraqat.com.